Blog - Page 5 of 143

Chrysler tweet: an issue of process

March 16, 2011

Over the weekend, I had several people from big brands ask me what I thought about the Chrysler tweet debacle, and whether I thought the

SXSW as an API for industry collaboration

March 15, 2011

Exhausted. That’s about the only way I can describe how I feel after 6 days of SXSW Interactive. To be clear, this exhaustion doesn’t stem from the

Adult LEGO fandom hits TED

January 18, 2011

This makes me happy. When I started at LEGO (back in 2000), we struggled to get the attention of our colleagues in the office next

Why I canceled MySpace today

January 6, 2011

When my MySpace account refused to respect my request to unsubscribe all email notifications, I started asking why I shouldn’t just cancel my unused account.

2011: The Year of Photography

January 5, 2011

I don’t typically make New Year’s resolutions, but this year I’m trying it. Most of them focus around my photography: Get one of my photos

How to build a community

January 4, 2011

Last week, I found myself in a macrobiotic vegan restaurant. On the wall, they had the image below, titled “How to build a community”. I

Keep SXSWi Weird

Paraphrasing Bono: There’s been a lot of talk, maybe too much talk about this year’s SXSWi. This next song is Douchey South by Douchey. This

March 20, 2010

SXSW Survival Guide 2010

It’s that time of year again! This is a rehash of last year’s version, but that’s OK. It’s the same advice I’d give this year

March 10, 2010

The mind of a Community Manager

During a recent hotel stay at the wonderful Hotel Zaza in Dallas, I noticed two quotes written on the wall of my room. Both struck

February 8, 2010

Linchpins and Community Managers: The artists of the business world

My colleague, Jackie Huba interviewed Seth Godin about his latest book, “Linchpin“. It’s a great interview, but in particular two things stand out to the

January 28, 2010

The loneliest job in business

While perhaps not the loneliest job in business, a Community Manager, especially the strategy building/implementing type is certainly at the top of the list of

January 25, 2010

Life is funny. Enjoy it.

Most of the time, pain and suffering isn’t something you want to see on display. But let’s be honest: sometimes misery is funny… assuming you’re

December 3, 2009

Bonfire Builders Interview

Over at the Feeding the Puppy blog, John has baked up an interesting concept to describe the social stuff vs. traditional advertising: Bonfires & Fireworks.

December 1, 2009

GasPedal Interviews Jake

In advance of my upcoming speaking gig at the Super Genius conference, GasPedal interviewed me about what I’m going to be talking about. The interview

November 30, 2009

Bad service kills amazing products

Have you ever offered cold drinks to people laying telecom lines outside your house? Have you ever pulled over to talk to telecom contractors to

November 29, 2009

My Sincere Thanks

WARNING: What lies ahead is a sappy, lovefest of a blog post. While it might be all squishy, it’s entirely heartfelt. Consider yourself warned. —

November 24, 2009

Social Media Revolution

The sheer volume of amazing stats in this video makes my head hurt. Seriously, seriously hurt. This is a must watch.

November 23, 2009

Ant’s Eye View acquires Wabash & Lake

It seems hard to remember, but it’s only been a year since I merged Ant’s Eye View 1.0 with Sean O’Driscoll’s CGT Consulting to create

November 18, 2009