Blog

Product Management & Development Association Webinar

December 17, 2024

I’ve been fortunate to be able to present to several PDMA chapters this fall. It’s been an absolute delight with some really great discussion coming

Podcast Guest Interview: Minimum Viable Podcast

December 12, 2024

Elliott Poppel of General Collaboration and the Minimum Viable Podcast recently invited me on show to talk about community strategy and Community Driven Product Development

CDPD Introduction… via Google Notebook LLM podcast

October 11, 2024

Google has recently released a new AI tool, Notebook LLM. You can upload text and audio content and it will create a short recap “podcast”

Together We Create: Minnesota PDMA webinar

May 8, 2024

I recently had the pleasure of speaking to the Minnesota chapter of the Product Development and Management Association (PDMA) about Community Driven Product Development. It’s

Pragmatic Institute Podcast Interview

April 24, 2024

I recently had the opportunity to join the Pragmatic Live podcast for a really fun discussion about Community Driven Product Development. You can find out

2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

My Sincere Thanks

WARNING: What lies ahead is a sappy, lovefest of a blog post. While it might be all squishy, it’s entirely heartfelt. Consider yourself warned. —

November 24, 2009

Ant’s Eye View acquires Wabash & Lake

It seems hard to remember, but it’s only been a year since I merged Ant’s Eye View 1.0 with Sean O’Driscoll’s CGT Consulting to create

November 18, 2009

Ant’s Eye View is hiring!

Here we go again! One of my colleagues at Ant’s Eye View just posted a new job opening on the Community Guy Job Board. That’s

November 9, 2009

Clay Shirky on Iran, Twitter, and the changing world

Another must watch (no seriously) video from Clay Shirky. This dude is seriously amazing.

July 13, 2009

Why is a lack of knowledge cool?

Last week I was reading this article about Secretary of State Clinton talking about Twitter’s role in the Iranian elections. Overall, it’s an impressive statement

June 22, 2009

Word of Mouth and Small Business

Having successfully made it to Seattle, I’ve been caught up in the haze of work, two year old, and unpacking. What better time to point

June 18, 2009

Delivering on Brand Promises

Last week I shut down my laptop at the office, drove 20 minutes to my presentation at the BMA Dallas, and turned on my laptop

April 3, 2009

Success by 1000 Paper Cuts

As many of you know, I do quite a bit of public speaking. Most of my engagements focus on social engagement and customer experience, specifically

April 2, 2009

Monetizing Twitter

The question often comes up, “How can I monetize [our presence on] Twitter?” (or blogs, or any sort of social media tool, really) Let’s step

April 1, 2009

How social media will change in 2009

On a recent trip to Seattle, I was invited to sit down with Blake from Visible Technologies for a short interview. The video below is

March 31, 2009

My easy took thousands of hours of work

As you probably noticed, I’ve updated the look and feel here at CommunityGuy.com. In a matter of minutes, I found a great (and free) theme

March 26, 2009

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.