Blog

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

Interview with Community Life

May 1, 2023

Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.

Interview: Community Hour

November 22, 2022

I had a great conversation with my ol’ friend, Blake Ethridge of the The Community Hour show about community, the early days, and all the

My Sincere Thanks

WARNING: What lies ahead is a sappy, lovefest of a blog post. While it might be all squishy, it’s entirely heartfelt. Consider yourself warned. —

November 24, 2009

Ant’s Eye View acquires Wabash & Lake

It seems hard to remember, but it’s only been a year since I merged Ant’s Eye View 1.0 with Sean O’Driscoll’s CGT Consulting to create

November 18, 2009

Ant’s Eye View is hiring!

Here we go again! One of my colleagues at Ant’s Eye View just posted a new job opening on the Community Guy Job Board. That’s

November 9, 2009

Clay Shirky on Iran, Twitter, and the changing world

Another must watch (no seriously) video from Clay Shirky. This dude is seriously amazing.

July 13, 2009

Why is a lack of knowledge cool?

Last week I was reading this article about Secretary of State Clinton talking about Twitter’s role in the Iranian elections. Overall, it’s an impressive statement

June 22, 2009

Word of Mouth and Small Business

Having successfully made it to Seattle, I’ve been caught up in the haze of work, two year old, and unpacking. What better time to point

June 18, 2009

Delivering on Brand Promises

Last week I shut down my laptop at the office, drove 20 minutes to my presentation at the BMA Dallas, and turned on my laptop

April 3, 2009

Success by 1000 Paper Cuts

As many of you know, I do quite a bit of public speaking. Most of my engagements focus on social engagement and customer experience, specifically

April 2, 2009

Monetizing Twitter

The question often comes up, “How can I monetize [our presence on] Twitter?” (or blogs, or any sort of social media tool, really) Let’s step

April 1, 2009

How social media will change in 2009

On a recent trip to Seattle, I was invited to sit down with Blake from Visible Technologies for a short interview. The video below is

March 31, 2009

My easy took thousands of hours of work

As you probably noticed, I’ve updated the look and feel here at CommunityGuy.com. In a matter of minutes, I found a great (and free) theme

March 26, 2009

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jake@jakemckee.com

DINNER5

Dinner5 is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, Dinner5 Professional and Dinner5 Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.