Blog

Product Management & Development Association Webinar

December 17, 2024

I’ve been fortunate to be able to present to several PDMA chapters this fall. It’s been an absolute delight with some really great discussion coming

Podcast Guest Interview: Minimum Viable Podcast

December 12, 2024

Elliott Poppel of General Collaboration and the Minimum Viable Podcast recently invited me on show to talk about community strategy and Community Driven Product Development

CDPD Introduction… via Google Notebook LLM podcast

October 11, 2024

Google has recently released a new AI tool, Notebook LLM. You can upload text and audio content and it will create a short recap “podcast”

Together We Create: Minnesota PDMA webinar

May 8, 2024

I recently had the pleasure of speaking to the Minnesota chapter of the Product Development and Management Association (PDMA) about Community Driven Product Development. It’s

Pragmatic Institute Podcast Interview

April 24, 2024

I recently had the opportunity to join the Pragmatic Live podcast for a really fun discussion about Community Driven Product Development. You can find out

2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

Gizmodo and Comments

Comment and content moderation is a much discussed topic amongst our clients. Hell, it’s much discussed across the entire socialsphere. Most moderation systems, sadly, remain

April 20, 2010

The Community Manager Role

Yesterday I wrote about the “LEGO is…” meme that I ran across on Flickr. I actually found this meme thanks to a Google Alert on

April 16, 2010

LEGO is… a fantastic meme

I left LEGO 4 years ago, but I still love it. It was more than a job, it was a life’s dream come true. Not

April 15, 2010

Guest Post: There’s a Whole Lotta Crap Out There

My friend Randy Farmer recently co-authored the new book Building Web Reputation Systems. I’ve just started reading the book, and if first impressions are anything,

April 1, 2010

How to Develop Robust Moderation Methodology

Moderation, at its core is about ensuring that published content on a particular site, typically submitted by the site’s users themselves, meets the terms of

March 23, 2010

The mind of a Community Manager

During a recent hotel stay at the wonderful Hotel Zaza in Dallas, I noticed two quotes written on the wall of my room. Both struck

February 8, 2010

Linchpins and Community Managers: The artists of the business world

My colleague, Jackie Huba interviewed Seth Godin about his latest book, “Linchpin“. It’s a great interview, but in particular two things stand out to the

January 28, 2010

The loneliest job in business

While perhaps not the loneliest job in business, a Community Manager, especially the strategy building/implementing type is certainly at the top of the list of

January 25, 2010

Mommy Madness: The power of a single influencer

Last week on the Ant’s Eye View blog, I posted an interview with Amy Krause from Velocity Marketing. Velocity, together with CBS Radio and the

October 5, 2009

Case Study: Comics in Community Communication

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

August 10, 2009

BlogHer, Comic-Con, and the rethinking of a presidential candidate

If you doubt the power of BlogHer, and the female (not mommy) blogging scene, consider this post by PunditMom. I know soon-to-be-ex-Governor Sarah Palin is

July 28, 2009

Clay Shirky on Iran, Twitter, and the changing world

Another must watch (no seriously) video from Clay Shirky. This dude is seriously amazing.

July 13, 2009

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CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.