Blog

Pragmatic Institute Podcast Interview

April 24, 2024

I recently had the opportunity to join the Pragmatic Live podcast for a really fun discussion about Community Driven Product Development. You can find out

2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

Keep SXSWi Weird

Paraphrasing Bono: There’s been a lot of talk, maybe too much talk about this year’s SXSWi. This next song is Douchey South by Douchey. This

March 20, 2010

SXSW Survival Guide 2010

It’s that time of year again! This is a rehash of last year’s version, but that’s OK. It’s the same advice I’d give this year

March 10, 2010

GasPedal Interviews Jake

In advance of my upcoming speaking gig at the Super Genius conference, GasPedal interviewed me about what I’m going to be talking about. The interview

November 30, 2009

Visit us at the Social CRM Virtual Summit

Ant’s Eye View is sponsoring a pretty cool event next week. It’s all virtual and it should be all awesome. From the official AEV blog

November 6, 2009

AEV @ SXSW

The Ant’s Eye View team has four sessions in the SXSW 2010 Panel Picker this year. We need your help! Can you vote us up?

August 31, 2009

Come see me speak: Making money is easy, just ask your customers

If you’re in Dallas, or you don’t mind coming to town, I’ll be speaking to the DFW BMA on Monday, March 23. Are you coming?

March 12, 2009

SXSW Survival: 2009 Edition

In advance of SXSW last year, I put together some survival tips for the SXSW event and I wanted to dust them off and polish

March 2, 2009

SXSW Accelerator Finalists Announced

The SXSW Accelerator finalists have been announced, and I’m personally looking very forward to the event. There’s a great line-up of startups that you’re going

February 16, 2009

Twestival cometh!

In a matter of a couple of weeks, a grand experiment has been conceived and prepared. Are you going to pitch in? On Feb. 12,

February 9, 2009

Sky McCloud presents like a champ

If you’ve read Scott McCloud’s books on understanding the comic (visual) language, it will come as no surprise that his daughter is amazing too. Here’s

January 28, 2009

I’m speaking at the AMA

If you’re in the Dallas/Ft. Worth area next week, I’ll be speaking at the Ft. Worth chapter of the American Marketing Association. You can find

January 16, 2009

Does your startup need national coverage?

The SXSW team this year is launching a new event: The SXSWi Accelerator. The event is happening on Monday, March 16 at the Austin Hilton

January 14, 2009

CONNECT

+1.214.566.5957
jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.