Blog

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

Interview with Community Life

May 1, 2023

Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.

Interview: Community Hour

November 22, 2022

I had a great conversation with my ol’ friend, Blake Ethridge of the The Community Hour show about community, the early days, and all the

Friday Fun Find

The Lost Tribes of New York City from Carolyn London on Vimeo.

April 10, 2009

Jon Stewart takes on Twitter

The Daily Show With Jon StewartM – Th 11p / 10c Twitter Frenzy Daily Show Full EpisodesImportant Things With Demetri Martin Political HumorJoke of the

March 11, 2009

The most unbalanced Twitter follow ratio ever.

This is hilarious… look at the followers/following ratio of Brooke Burke’s official Twittter account. (I had to update this post to reflect the extra 50k

March 9, 2009

Because it’s Sunday afternoon…

I thought you might need some funny for this Sunday afternoon. And there’s nothing more funny than The Office.

March 1, 2009

Welcome to Macintosh DVD

A new DVD, Welcome to Macintosh, is coming out soon, covering the Cult of Mac. Looks pretty decent. Description and trailer below. Welcome to Macintosh”

December 6, 2008

If Grandma was on Facebook

Ever wondered what it would be like to see your grandparents using Facebook the same ways your kids do? Here’s your chance.

October 21, 2008

Craig Newmark on The Daily Show [VIDEO]

I stumbled across this funny Daily Show clip from Craig Newmark’s appearance. Fun stuff!

August 31, 2008

Tiger Woods: Joining in the fun

Apparently this is the week of humorous videos that are also smart marketing. I stumbled on a video response that Tiger Woods and EA created

August 28, 2008

How to use current events for marketing

My buddy Jason Falls just emailed me about a new project that Maker’s Mark has kicked off. Using the election cycle crazy, they’ve launched an

August 27, 2008

Will it Blend: Social Technologies

The hits keep right on rolling with the Will it Blend videos. This time Josh Bernoff joins Tom and they have a genius presentation about

August 11, 2008

Electing a US President in Plain English

Lee and Sachi are up to it again. Great work (of course)!

August 6, 2008

Funny Twitter Comic

From this site (with other funny nerd comics).

July 17, 2008

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DINNER5

Dinner5 is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, Dinner5 Professional and Dinner5 Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.