Blog

Taking back CX

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

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I'm in another book

I’m in another book… well, sorta. I’m in the acknowledgements at least. Yun Mi Antorini has been working on her PhD for a while and

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Excerpt from Spark

John has a short snippet from my interview with him for his book Spark. It’s a really interesting book, and well worth a read. Check

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