Blog

Taking back CX

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

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Bonfire Builders Interview

Over at the Feeding the Puppy blog, John has baked up an interesting concept to describe the social stuff vs. traditional advertising: Bonfires & Fireworks.

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Monetizing Twitter

The question often comes up, “How can I monetize [our presence on] Twitter?” (or blogs, or any sort of social media tool, really) Let’s step

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