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2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

The how, what, why of Egorcast

Alex blogged about our "casual development" efforts over at Big in Japan in three posts: Part I: The What about Egorcast Part II: The How

April 27, 2007

Introducing EgorCast

At Big in Japan, we have devised a plan to release "casual apps" once a month. These apps will span the comical (MyEvilCyberTwin.com) to the

April 24, 2007

Projects: LEGO MMOG Community Support

Back in December, Big in Japan began a project with LEGO on their recently announced Massively Multiplayer Online Game (MMOG). The project was only revealed

March 16, 2007

Six Techniques for Safer User Generated Content Campaigns

I’ve worked with my vendor partner, friend, and all around great folks at eModeration to develop a fun whitepaper: Six Techniques for Safer User Generated

February 22, 2007

New Woodford Reserve site launches

Ah, horse racing and Kentucky Bourbon… not much goes together quite so nicely. Some time back Woodford Reserve (a sister brand to Jack Daniel’s) bought

February 14, 2007

New Social Sharing site launches

Before joining Big in Japan I worked with Slingshot and Dr Pepper to create a cool social sharing site. This site has soft-launched this week,

December 11, 2006

Big in Japan's Fancast Service

If you’ve noticed my blogging slowing a bit lately, it’s because we’re starting up a new project for Dirt (the upcoming FX show). This project

October 18, 2006

New Project Launch: True Ventures!

Big in Japan has been working together with renowned design shop Mule Design to create a Web site and blog for True Ventures, the venture

October 9, 2006

It's Nip/Tuck Day!

Today is a big day for our Big in Japan team. Together with FX Network, we’ve launched the Nip/Tuck Fancast. The Fancast is live on

September 26, 2006

LEGO Ambassadors

It dawned on me that I’ve never really blogged about the projects I’ve worked on at LEGO. The first one I wanted to share is

December 1, 2005

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jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.