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Rapid Fire – Friday, March 14

Amazing customer service is the new marketing : NevilleHobson.com

Great, even if long story about great Dell customer service. Remember Dell Hell? Yeah, I barely do too.

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Love the Customers Who Hate You

Jeff Jarvis has a great article about the new customer service realities. “Their online gripes—and don’t fool yourself, they have them—will help you reinvent your business.”

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Extraface » Why I Unfollow People Who Use Hashtags On Twitter

Do you hate Twitter hashtags too? Dave’s here to lay the smackdown on their usage and anyone caught using them.

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jake@jakemckee.com

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CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.

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For information about my Community Consulting, Training and Speaker services, or to find out more about Dinner5, my unique community for community builders, contact me today.

+1.214.566.5957
jake@jakemckee.com

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