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    The Conversation Lab Podcast

    Conversations about the craft of conversation.

    Real conversations with people who work close to conversation every day -- designers, researchers, psychologists, community builders, leaders, writers, systems thinkers.

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    Have a question about customer conversations?

    I want to hear it. I use real questions from real people to shape podcast episodes and content. So if something is bugging you, confusing you, or just rattling around in your head, send it my way.

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    Want to be a guest?

    This podcast is built around one belief: the best insights about conversation come from people who actually depend on conversation skills in their work. If you'd like to join me, I'd love to hear from you.

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    Sponsor Conversation Lab

    The Conversation Lab podcast is a weekly show built for senior product leaders who know that better customer conversations lead to better products. Sponsorship runs in six-month terms.

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    Jake McKee

    Meet Your Host

    Jake McKee helps product teams learn the important soft skill: conversation. It's hard to build great products with secondhand insights, and reclaiming the relationship with your customers starts with great conversations.

    Over nearly three decades, Jake has built customer engagement and community programs for organizations like LEGO, Apple, EA Games, Southwest Airlines, Canon, and H&R Block.