I worked with Jake to build out community management and community superuser strategies for Southwest Airlines.
Jake was professional, reliable, and skilled in his work. I thoroughly enjoyed doing business with him and would work with him again. I'd recommend him to anyone looking to grow an online community, or take an existing online community to the next level. Jake assisted us with presentations and often helped pitch ideas to senior leaders. He was a sounding board for me and my team, and he is always willing to go the extra mile for his clients. I often reached out for quick consultations or simply to run a question past him, knowing he'd make the time to be available. Jake is serious about making sure he delivers a quality product to his clients.