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bookcrossing n. the practice of leaving a book in a public place to be picked up and read by others, who then do likewise.
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Kathy asks a brilliant question: “Why do so many companies treat potential users so much better than existing users? Think about it. The brochure is a thing of beauty, while the user manual is a thing of boredom.”
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Ben gives a nice recap of the recent problematic launch of the newest Facebook features.