Well, it’s been 24 hours since I sent in my note to American Airlines. Still no word. Not even an auto-reply email from customer service giving me confirmation that my Web form submission went through, and the timefram I can expect someone to reply to me.
(There’s a lesson in there – consider that AA Lesson #1 from Jake)
Maybe it’s just been a long week at AA, with the hurricane in Texas. I’m not upset yet. We’ll give them the benefit of the doubt.
CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.
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