AA Debacle: 24 hours – no word

Well, it’s been 24 hours since I sent in my note to American Airlines. Still no word. Not even an auto-reply email from customer service giving me confirmation that my Web form submission went through, and the timefram I can expect someone to reply to me.

(There’s a lesson in there – consider that AA Lesson #1 from Jake)

Maybe it’s just been a long week at AA, with the hurricane in Texas. I’m not upset yet. We’ll give them the benefit of the doubt.

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