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Forrester analyst Jeremiah Owyang interviewed me recently for two different reports he’s been working on, both of which are out now. Both are impressive reports,

I love this interview between the CEO of a multi-million dollar company and the editor of a fan-created publication. This is the stuff that really

When I launched Ant’s Eye View over the summer, I slapped a new look and feel on this blog to better match the AEV corporate

Much of my client work centers around helping clients understand and implement customer interaction projects. During every project, there are questions that come up about

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I’m coining a new term: Love Leech. We’ve all seen those business people who add a blog comment saying something like: “I see you’ve blogged

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In addition to the panel I’m moderating at SXSW Interactive, I’m also playing the role of panelist on what should be a fantastic panel. Details

Consumer anti-scam site, RipOffReport.com has been in court fighting “a defamation and trademark infringement complaint brought by Whitney Information Network, a company billing itself as