If you read my blog post about Kryptonite recently, you’d know that I was none too impressed with their reaction to the Bic Pen debacle.
Much to their credit, the Public Relations Manager emailed me about a week later with this response:
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So, yes, we’ve seen your comments about Kryptonite on your communityguy.com site. Believe it or not, we do keep up with what’s going on out in the world….the piles on my desk are the only reason it’s taken me so long to send you a note.
While I respect your comments on the PRNews article, as you well know, the media don’t always print the story you’d like or even the whole story. One point I’d like to make is that Kryptonite was not ignoring anything. Kryptonite did respond to its consumers as soon as concerns came into our offices. We responded to each call and email in those first few days of the tubular cylinder concern individually and promptly. At this company of under 30 people, customers are our top priority at all times.
If you’d like to talk to me about any of this, I’d be more than happy to discuss the whole situation with you. Straight from the horses mouth, so to speak. Maybe contacting a ‘blogger’ isn’t ‘cool’ or shows that we still are ‘not quite there’ or maybe it shows that we are getting up to speed by reaching out to some to create relationships with going forward. Why you? Maybe because I found your comments intelligent and interesting….or because you work for LEGO (how fun)!
I’ve submitted a few questions, and may also do a Community Guy Snapcast after I get the responses back, if they’re willing.
I’d like to publicy thank Kryptonite for their follow-up. Hopefully you, kind readers, are looking as forward to the interview as I am.
