Blog

What’s wrong with this picture?

Anyone want to point out what’s wrong with this picture? This is a screen capture from the iTunes store showing the audiobook for Wicked. Yes,

March 8, 2008

Community & Customer Service

Hello future readers! As you’re likely aware, I’m at SXSW today. Past Jake has written this entry so you wouldn’t be lonely while he was

March 7, 2008

SXSW Cometh – and I bringeth goodies

I’m heading out for the night, lots to do before leaving first thing in the morning for Austin. But come find me, I will be

March 6, 2008

Discounts on some of the best conferences around

My friends over at ForumOne put on one hell of a great event. Ask around, I think you’ll hear some pretty glowing reviews. Personally, I

March 6, 2008

What’s tomorrow hold for Apple?

Are you excited?? What jewels do you think the “software roadmap” will hold? Maybe more applications as cool as this one? Am I a nerd

March 5, 2008

“You Flash kids stay off my iPhone lawn!”

There’s much discussion today around Apple’s announcement that they won’t be supporting Flash on the iPhone. Thank God, I say. Flash on a full-size Mac

March 5, 2008

Writing makes all the difference

I’ve written in the past about the impact great writing can make on community interaction. This weekend I got my BzzKit for a new BzzAgent

March 5, 2008

quarterlife hits The Big Show… and then gets sent home.

quarterlife, the pilot-turned-Web-show-turned-pilot, recently had its day on broadcast TV. Despite NBC execs believing their minor league player was ready to be called to The

March 4, 2008

MoxieBee launches. Professional women rejoice.

A couple of my former colleagues have launched a cool new site, although not even remotely targeted for me. If you’re like the founders of

March 4, 2008

Unboxing the Pleo

I love my gadgets, no question there. I also love toys, and count the days until my daughter can be used as a viable excuse

March 4, 2008

Lessons for grassroots campaigns

Originally uploaded by goodmosconi It’s no secret that I’m an Obama supporter. In fact, I too have Obama Fever, and I’m not afraid to admit

March 4, 2008

CONNECT

+1.214.566.5957
jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.