Podcast: Building Community/Business Alignment
I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can
I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can
I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised
“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this
Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community
“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I
Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.
Live for your viewing pleasure, a smackdown of a grand nature, magnet style: In this youtubed open letter, a representative from Zen Magnets (small-fry makers
My colleague, Jackie Huba interviewed Seth Godin about his latest book, “Linchpin“. It’s a great interview, but in particular two things stand out to the
Last week I wrote about the United Breaks Guitars story and the reaction that because it wasn’t directly responsible for a drop in United stock
I’ve made the case many times that “innovation” can come in multiple forms. In fact, it’s often the seemingly minor things that capture our attention
You don’t have to agree with everything Seth says to make following his posts worthwhile. Here’s proof : So maybe instead of getting your company on twitter, paying marketers to mention you are on twitter, and paying people to blog about your company, forget all that and just make awesome stuff that gets people excited about your products, hire people that represent the company well, and when your stuff is so awesome that friends share it with other friends, you may not even need “social media marketing” after all.
Having successfully made it to Seattle, I’ve been caught up in the haze of work, two year old, and unpacking. What better time to point
My friend, Jeremy Leonard made a great comment about why startups typically fail. I thought I’d share. There are three reasons partnerships fail: 1) they
With each new hype, new projects form often without appropriate staffing and resources, only to die down or off a short time later. Today, for
Shortly before Christmas last year, I needed a new watch. It was time to step up to a “big boy watch”, forsaking the $100 jobs
A lot of great new Community Jobs this week. *HOT NEW* Social Network Coordinator/Facilitator, Boca Raton, FL *NEW* Community Manager Team Leader, Gibraltar *NEW* Community
After another weird iPhone sync, my rented movies disappeared (along with all my other media). Since rented iTunes movies only live in one spot, they
CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.
For information about my Community Consulting, Training and Speaker services, or to find out more about Dinner5, my unique community for community builders, contact me today.
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