As you recall from yesterday’s blog post, a simply request to find out where in my area I could buy Pitu, a tasty liquor, I received a highly insulting email from them. (Read the full account here) After I had posted the blog entry on the subject, I politely informed them that I had posted the exchange on this blog.
This morning I received three email responses from Ms. Krauss, shown below.
Email 2 (I’m assuming in reply to my notification about the blog post)
And here is my response:
Because you have no method of collecting and vetting current customers in order to ensure a lack of duplicate sends, you hide the fact that you do something very cool in sending out physical goods. Further, you break Web usability conventions by requiring excessive personal information fields without explanation for the request. Then as a reaction to a pretty obvious issue that you’ve clearly said you’ve already discovered with other users, your first reaction is to send insulting emails?
On top of that, you let your frustration with your job turn into an insult to a potential evangelist, not once but twice. And the second time after I’ve told you that I’ve posted this conversation publicly.
If you’re wondering why people post junk, why not simply ask? Why shoot me an insult, rather than a question? You seem frustrated at the time requirement of sorting through the junk, but somehow you found time to insult me.
Thanks for your time, but if you would like to continue the discussion, please visit my blog.
UPDATE: Here’s the latest response…I think it pretty much speaks for itself.