Blog

Product Management & Development Association Webinar

December 17, 2024

I’ve been fortunate to be able to present to several PDMA chapters this fall. It’s been an absolute delight with some really great discussion coming

Podcast Guest Interview: Minimum Viable Podcast

December 12, 2024

Elliott Poppel of General Collaboration and the Minimum Viable Podcast recently invited me on show to talk about community strategy and Community Driven Product Development

CDPD Introduction… via Google Notebook LLM podcast

October 11, 2024

Google has recently released a new AI tool, Notebook LLM. You can upload text and audio content and it will create a short recap “podcast”

Together We Create: Minnesota PDMA webinar

May 8, 2024

I recently had the pleasure of speaking to the Minnesota chapter of the Product Development and Management Association (PDMA) about Community Driven Product Development. It’s

Pragmatic Institute Podcast Interview

April 24, 2024

I recently had the opportunity to join the Pragmatic Live podcast for a really fun discussion about Community Driven Product Development. You can find out

2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

8 tips for successfully working with your legal team

For anyone who has developed community programs as part of a medium to large corporation, there are two words that can send shivers down their

August 12, 2009

Case Study: Comics in Community Communication

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

August 10, 2009

Community Netiquette: How to Avoid Stepping on Virtual Toes

Most of us know that in the typical online community, it’s not kosher to post blatant marketing materials. But when confronted by other more nuanced

August 4, 2009

9 Tips for Inspired (and Inspiring) Text Communication

Let’s get this out of the way right up front: text-based communication is extremely difficult. In face-to-face communication, you have three forms of communication taking

July 30, 2009

ASK: Career progression in Community Management

(This is part of Ask the Community Guy, an ongoing series of questions posed by readers for Jake, the Community Guy) If you’re interested in

July 1, 2008

Creating a great resume

(This is part of Ask the Community Guy, an ongoing series of questions posed by readers for Jake, the Community Guy) Dovetailing the conversation about

January 31, 2008

My tips for a great presentation

(This is part of Ask the Community Guy, an ongoing series of questions posed by readers for Jake, the Community Guy) In the last few

January 27, 2008

How do I become a Community Manager? (Working Pro)

(This is part of Ask the Community Guy, an ongoing series of questions posed by readers for Jake, the Community Guy) Question: via yndygo: “How

January 25, 2008

How do I become a Community Manager? (College Students)

(This is part of Ask the Community Guy, an ongoing series of questions posed by readers for Jake, the Community Guy) Question: via several college

January 21, 2008

Follow-up: Hiring a community manager

Earlier this week as part of the Ask the Community Guy feature, I attempted to answer the question “How do you hire a community manager?“.

January 18, 2008

How do I hire a community manager?

(This is part of Ask the Community Guy, an ongoing series of questions posed by readers for Jake, the Community Guy) Question – via …well…

January 13, 2008

Common mistakes with starting communities

(This is part of Ask the Community Guy, an ongoing series of questions posed by readers for Jake, the Community Guy) Question – via Bill

January 3, 2008

CONNECT

+1.214.566.5957
jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.