Blog

Why CEOs shouldn’t do interviews

Ugh. Seriously, why do y ou let the CEO out of their office if all they’re going to say is things like this… Can you hear

April 20, 2005

Macromedia keeps on impressing

On Monday morning, the tech world was a buzz with the news of the Adobe/Macromedia merger. As I’ve watched this unfold, I can’t say enough

April 19, 2005

Partnership writing

Author Steve Krug is working on the second edition of the amazing Web usability book Don’t Make Me Think, and has asked for help in

April 6, 2005

Kryptonite – not quite there

I came across a blog post about an interview with the General Manager of Kryptonite… one of the blogosphere’s biggest success stories, and an all

April 6, 2005

Another WOMMA recap

Keith Bates has posted a lengthy recap of the WOMMA Summit. A good bit: One of the things I learned, somewhat to my consternation, is

April 6, 2005

WOMMA: New Buzz term

A term I heard over and over again at the WOMMA Summit was “Consumer Generated Media”. Basically a number of agency types were using this

April 3, 2005

The real change

There seemed to be an undercurrent at the Summit of “how can we use WOM techniques to sell crappy products”. No one wanted to admit

March 31, 2005

WOMMA Summit finds

Couple interesting sites I came across at the WOMMA Summit. http://www.bobquits.com http://www.maryquits.com http://www.fairenough.com/

March 31, 2005

I'm back, baby!

After a badly delayed flight out of Chicago, I’m home from the WOMMA Summit. It was a terrific couple of days, with an amazing amount

March 31, 2005

I’m back, baby!

After a badly delayed flight out of Chicago, I’m home from the WOMMA Summit. It was a terrific couple of days, with an amazing amount

March 31, 2005

The failings of that community thing

Lee over at commoncraft.com has posted a great review of the online community business. The term ?online community? has gotten a bad rap in the

March 28, 2005

I've been duped!

What a difference an “s” makes… I posted about this seemingly clueless company. Turns out, it’s some sort of fraud. The real company is http://www.ibackup.net/ and

March 24, 2005

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.