Blog

Confessions of a Super Fan

January 16, 2019

Community5 CEO Jake McKee takes the stage in Sweden to share insights about Super Fans.

2019 Community Predictions

January 15, 2019

Our friends at Vanilla Forums asked our CEO, Jake McKee to his observations of online communities in 2018 and the predictions for where the industry is going

Observations and Predictions (2019 Edition)

December 5, 2018

My friends at Vanilla Forums asked me to add my observations of online communities in 2018 and the predictions for where we are going in 2019 to

The Power of Super Fans (podcast interview)

November 12, 2018

Nearly a year ago, my friend Reed Smith interviewed me for his Touch Point podcast. It was a fun conversation, and I wanted to share

Confessions of a Super Fan

September 3, 2018

One of my favorite speaking topics is super fans… those crazy, wonderful people who love your brand so much, they invest their body and soul

Jake McKee Consulting is alive!

October 4, 2016

Please forgive the obvious Short Circuit reference. I couldn’t help myself. Allow me to introduce myself… I’m Jake McKee, and I founded Jake McKee Consulting.

Moderation Services are Maturing

My friend Tamara at eModeration turned me onto Crisp Thinking , a provider of community moderation software that helps live moderators make faster, better decisions.

December 2, 2008

New site launched: 90-9-1.com

If you play in the community space at all, you’ve almost certainly heard or been part of a discussion revolving around the 90-9-1 Principle. Basically

November 20, 2008

Guest Post: A Pattern Language for Online (and Offline) Communities

Today I’m happy to bring you another great guest post. This time we have Chris Carfi from SocialCustomer.com weighing in. Thanks, Chris! What are Design

November 10, 2008

Fanboy is the new black. Vader black.

First fanboy was made an official member word of the Merriam-Webster Collegiate Dictionary. Now, there’s a studio film by the same name. I laughed way

November 7, 2008

I’ve found my next job

Update: UserVoice has launched a site that collects and rates ideas about what tasks the upcoming Obama Adminsitration should start with. (Think Dell’s IdeaStorm for

November 6, 2008

And now it’s time to change the world.

Grown men crying. Americans jumping for joy. World citizens cheering. This morning, we wake up to a President-Elect who has run and won a campaign

November 5, 2008

LinkedIn adds Apps….and relevance

Let me say this right up front: LinkedIn is a solid platform, and I’m a member of the site. I keep my profile updated, I

October 30, 2008

Blog Commenting 2.0 cometh!

Yesterday was a very exciting day for bloggers of all stripes. HUGE things are afoot for every one of us, and most of you probably

September 25, 2008

You say it’s my birthday?

(Original photo) I’ve heard the theory that there’s birthday people and there’s Christmas people. If you’re a birthday person, the biggest celebration comes on that

September 1, 2008

What if the White House had a community manager?

The NPR “Fresh Air” podcast recently had an episode made up of a collection of interview snippets from former White House press secretaries from Marlin

August 26, 2008

I think I hate George Lucas

George Lucas is a genius. Let’s get that out of the way right up front. But his genius isn’t about movie making, it’s one of

August 18, 2008

CAB Exchange Event Recap

Shortly before leaving for my wonderful vacation, I headed to San Jose to attend the CAB Exchange. You may recall that I wrote about the

August 11, 2008

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jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.