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American Airlines sent another response, this time much much better. And to think, all it took to get them to treat me decently (not well,

So now the music industry wants a slice of the iPod sales because they say Apple should be giving variable pricing on the songs, rather

Here’s my reply to the latest message from AA (mentioned in this previous post): First let me say thank you for your response. Unfortunately this

Here’s my reply to the latest message from AA (mentioned in this previous post): First let me say thank you for your response. Unfortunately this

I finally heard back from American Airlines today. The response was…uh… well, here, read it for yourself. Dear Mr. McKee, Thank you for visiting the

It’s only been a couple of days, but the word is spreading about the AA Debacle. Here’s a few of the people linking to this

Well, it’s been 24 hours since I sent in my note to American Airlines. Still no word. Not even an auto-reply email from customer service

Have you ever worked with marketers, in a marketing department, or on a marketing project? No? Then here’s video that’ll get you prepared. Educational, and

I just came across this blog post about one person’s views on giving great customer service. It’s a good read. I’m off to D.C. for