Blog

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

Interview with Community Life

May 1, 2023

Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.

Feed Reader Highlights – February 28, 2009

Rogue Archivist Campaigns to Be Obama’s Printer Only a Cable Guy Could Come Up With Newsday‘s Pay-Only Scheme JPG Magazine Has Been Acquired, Lives Anew

February 28, 2009

Feed Reader Highlights – February 27, 2009

Print Your Favorite Wikis As Books, Courtesy Of Wikipedia (And PediaPress)

February 27, 2009

Feed Reader Highlights – February 26, 2009

HOW TO: Organize a Successful Tweetup

February 26, 2009

Feed Reader Highlights – February 25, 2009

5 Startup Tips From the Father of Gmail and FriendFeed Crowdsourcing Border Patrol Product Review: Kindle 2 Brings Books Closer to e-Nirvana Paul Dunay: More

February 25, 2009

Feed Reader Highlights – February 24, 2009

PHOTO: Less as a sales tool: five by Haagen-Dazs Firefox Mobile (aka Fennec) Will Sync Tabs with Firefox on Your Desktop [Fennec] The LEGO Group

February 24, 2009

Feed Reader Highlights – February 23, 2009

TED Prize: Sylvia Earle on protecting our most precious resource Taito Brings Official ‘Space Invaders’ to the iPhone Facebook Photos Pulls Away From The Pack

February 23, 2009

Feed Reader Highlights – February 22, 2009

A software-developer-meets-OS X love story How We Bungled the Digital Television Transition Adidas Pioneered in Providing Custom Footwear Did You Delete Your Facebook Account?

February 22, 2009

Feed Reader Highlights – February 21, 2009

Awww… Twitter Helps You Make Friends With Shaq

February 21, 2009

Feed Reader Highlights – February 20, 2009

Online Community Expert Interview: Dawn Foster, Fast Wonder Consulting Reporting Back from the Online Community Unconference East 2009 Social networks are not what you think

February 20, 2009

Feed Reader Highlights – February 19, 2009

Mozilla And Skype Back EFF On iPhone Jailbreaking DMCA Exemption Request

February 19, 2009

links for 2009-02-18

OMG It even has a watermark Great collection of fantastic business card designs (tags: design businesscard) The 100 most funny and unusual 404 error pages

February 18, 2009

Feed Reader Highlights – February 15, 2009

Why Intel Is Investing in Social Computing – Leading by Example

February 15, 2009

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.