Blog

Pragmatic Institute Podcast Interview

April 24, 2024

I recently had the opportunity to join the Pragmatic Live podcast for a really fun discussion about Community Driven Product Development. You can find out

2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

I'm in another book

I’m in another book… well, sorta. I’m in the acknowledgements at least. Yun Mi Antorini has been working on her PhD for a while and

December 1, 2005

Excerpt from Spark

John has a short snippet from my interview with him for his book Spark. It’s a really interesting book, and well worth a read. Check

September 23, 2005

BusinessWeek – The Power of Us

I’m a few weeks behind on posting about this, but several months back i was interviewed by BusinessWeek for an article that came out in

August 7, 2005

I'm an ourmedia.org moderator!

I volunteered to be a guest moderator over at ourmedia.org. Pretty fun go to through the archives to find my featured item suggestions. My favorite,

April 11, 2005

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AIX Sessions

AIX Sessions is a comfortable, casual virtual gathering hosted once a month at no charge for senior-level product, customer engagement , and product professionals. It’s a small group of 5 smart folks focused on discussing anything and everything related to AI Experience Design (AIX).