Blog

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

Interview with Community Life

May 1, 2023

Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.

I'm in another book

I’m in another book… well, sorta. I’m in the acknowledgements at least. Yun Mi Antorini has been working on her PhD for a while and

December 1, 2005

Excerpt from Spark

John has a short snippet from my interview with him for his book Spark. It’s a really interesting book, and well worth a read. Check

September 23, 2005

BusinessWeek – The Power of Us

I’m a few weeks behind on posting about this, but several months back i was interviewed by BusinessWeek for an article that came out in

August 7, 2005

I'm an ourmedia.org moderator!

I volunteered to be a guest moderator over at ourmedia.org. Pretty fun go to through the archives to find my featured item suggestions. My favorite,

April 11, 2005

CONNECT

+1.214.566.5957
jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.