ConversationS about the craft of conversation.
The Conversation Lab Podcast explores the power of conversation through real conversations with people who work close to it every day.
Each episode brings a thoughtful exchange with someone who lives close to conversation in their work — designers, researchers, psychologists, community builders, leaders, writers, systems thinkers. We explore how conversation actually functions in their world, where it breaks, where it creates leverage, and what the rest of us can borrow.
Episode 0: Introducing the Conversation Lab Podcast
COMING SOON
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Jake McKee helps product teams learn the important soft skill: conversation. It’s hard to build great products with secondhand insights, and reclaiming the relationship with your customers starts with great conversations.
Jake works hands on with teams to improve how they talk to customers, how they listen for what is actually being said, and how they turn those conversations into clear product decisions. The goal is not more research or more meetings. It is real capability, stronger alignment, and products that make sense to the people using them.
Over nearly three decades, Jake has built customer engagement and community programs for organizations like LEGO, Apple, EA Games, Southwest Airlines, Canon, and H&R Block. Conversation Lab extends that work into the open, exploring how conversation actually works, where it breaks down, and why better conversations lead to better decisions.
