Blog

Pragmatic Institute Podcast Interview

April 24, 2024

I recently had the opportunity to join the Pragmatic Live podcast for a really fun discussion about Community Driven Product Development. You can find out

2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

Interview: "We" Show

Aaron from the “We” Show interviewed me recently about… well, you guessed it: community stuff! It was a fun interview to do, and was great

December 21, 2007

Blogging and the new Public Square

I stumbled upon this blog post from the Gift Hub blog, where I’ve been called to task for… well… I’m not exactly sure. Here’s the

February 24, 2007

Book Interview: Informal Learning

A while back I had the pleasure of speaking with Jay Cross, author of the brand new book, Informal Learning. It has been a while

November 27, 2006

Books and Magazines! Oh My!

A while back I talked to Fabio Cipriani about my corporate LEGO blog for a book he was writing. It’s out now, and I just

August 31, 2006

Speaking of Podcast Interviews…

I had the pleasure of being invited by Eric over at MarketingMonger.com to talk about Social Media and Big in Japan and other assorted subjects.

August 18, 2006

Quoted in Star-Telegram

The Fort Worth Star-Telegram has always been a solid paper when it comes to writing about technology. So it’s with great pleasure when I’m quoted.

August 4, 2006

I made the LAFD Blog!

OK, this is silly, but I’ll share my excitement anyway. As part of my work of advising the LAPD on their new blog, I stopped

May 23, 2006

Interview Feed

If you’re interested, I’ve collected all of my podcast interviews I’ve done around various sites into one handy RSS feed. I’ll keep it updated as

February 18, 2006

I'm in another book

I just saw a copy of another book I was interviewed for: Primal Branding. Looks like it’s going to be a fun read, and the

February 7, 2006

Moment of Ego

You’ll have to humor me here for a moment – I have a moment of ego to bask in! Being a community liaison, over the

February 5, 2006

A little misty…

In late 2002, 10 LEGO colleagues, me included, came together to develop the Community Strategy moving into the future. This group, the “Launch Crew” (we

January 30, 2006

Another Jake Interview

Thought some of you might be interested to know that I was interviewed on another podcast, this time for the Architectonic blog. I’ve not listened

December 9, 2005

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jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.