Why CEOs shouldn't do interviews

Ugh. Seriously, why do y ou let the CEO out of their office if all they’re going to say is things like this…

 Can you hear me now?

Well, don’t expect to if I’m indoors.

That was the apparent message conveyed by Verizon Communications Inc. chairman and chief executive Ivan Seidenberg in remarks published over the weekend that have left tongues wagging in technology circles.

In an interview published Saturday in the San Francisco Chronicle , Seidenberg seemed to suggest the company’s wireless customers were becoming too demanding.

“Why in the world would you think your (cell) phone would work in your house?” he asked. “The customer has come to expect so much. They want it to work in the elevator, they want it to work in the basement.”

I really do believe, unfortunately, that most senior execs today simply don’t respect their customers. They think that they are clueless idiots who should just shut up and buy. And it’s working out really well for them, isn’t it…..

This blogger had some good points to make. Worth reading his short blog post about this. And there’s a good article over at Corante.


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