Handling fan enthusiasm during frustrating times
Fans are enthusiastic. That’s a bit obvious, but worth noting. There’s a strange dynamic between organizations and their fans, where those working for the organization
December 10, 2008
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CX SessionS
CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.