Blog

Product Management & Development Association Webinar

December 17, 2024

I’ve been fortunate to be able to present to several PDMA chapters this fall. It’s been an absolute delight with some really great discussion coming

Podcast Guest Interview: Minimum Viable Podcast

December 12, 2024

Elliott Poppel of General Collaboration and the Minimum Viable Podcast recently invited me on show to talk about community strategy and Community Driven Product Development

CDPD Introduction… via Google Notebook LLM podcast

October 11, 2024

Google has recently released a new AI tool, Notebook LLM. You can upload text and audio content and it will create a short recap “podcast”

Together We Create: Minnesota PDMA webinar

May 8, 2024

I recently had the pleasure of speaking to the Minnesota chapter of the Product Development and Management Association (PDMA) about Community Driven Product Development. It’s

Pragmatic Institute Podcast Interview

April 24, 2024

I recently had the opportunity to join the Pragmatic Live podcast for a really fun discussion about Community Driven Product Development. You can find out

2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

10 Questions with Patrick O’Keefe, Moderation Guru & Author

My friend Patrick has written a great book about managing online forum communities. I’ve talked about him and his book quite a bit lately so

May 21, 2008

10 Questions with Alaina Browne of SeriousEats.com

A couple years back, I had the pleasure of working on a project with Alaina Browne when she was with Mule Design. It was a

March 12, 2008

10 Questions with Andrew Mason of ThePoint.com

If you haven’t seen the (relatively) new site, The Point take a swing by. The concept is extremely interesting (more on that below), but I’ve

February 18, 2008

10 Questions with Michael Broukhim

I’ve been having a great time on a new(ish) site, Why08.org where you can identify yourself with a candidate and engage in some rousing political

January 2, 2008

10 Questions with David Nelsen of TalkShoe.com

Time to continue the ongoing series of 10 Question interviews with great services and sites that have community as a strong component. We have several

December 18, 2007

10 Questions: Gregg Brockway from TripIt.com

I’ve been playing with, and fascinated by the new travel site, TripIt.com for a while now. It’s helping me wrangle my large collection of travel

November 5, 2007

10 Questions with Jonathan and Peter of Picnik.com

If you’ve read my blog, checked out my Flickr stream, or stood within 5 feet of me for more than 10 minutes you know I’m

October 17, 2007

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.