Blog

What is Web 2.0?

You’ve likely heard the term Web 2.0 by now. If you’re not quite sure what it is, check out the "What is Web 2.0" by

November 1, 2005

What is Identity?

As I’ve been saying for a while now, Identity is going to be the next big thing on the Web. For a very fun presentation

October 26, 2005

Open source outside of technology

One question I hear a lot is "The Open Source concept is nice and all, but how can it be applied beyond technology?" How about

October 25, 2005

Comet

I’m not exactly sure what it’s going to be, but it looks interesting. And most everything coming out of SixApart is worth paying attention to.

October 18, 2005

The time is now

I was totally bummed that I missed the recent Online Community Summit. Hopefully I’ll get an invite next year. In his notes from the event,

October 17, 2005

Online dating – you know ya wanna….

Remember when online dating seemed so… pathetic? Not anymore… Online dating has been around for about a decade, and it’s undeniably popular: Some 21 million

October 15, 2005

Craiglist by Craig

It seems obvious, but sometimes obvious is the most important things to ensure you don’t forget. "Unless we listen to our community very carefully, they?ll

October 5, 2005

The Greed Industry

Just when you think the music industry can’t look any more stupid, we read this article… A Warner Music executive has threatened to cut off

October 1, 2005

Microsoft and Blogging

Lee from Common Craft has been doing some work with Microsoft lately. He has some very interesting observations about MS and their blogging overall. Here’s

September 30, 2005

Fast Company article

Interesting article: What does it take to build an online community? Talking about the promise of community is one thing, but what are the design

September 29, 2005

Conversational Terrorism

I was recently turned on to this great article called "Conversational Terrorism". For anyone that spends any amount of time online, it’s a must read.

September 29, 2005

New Putnam Book

Robert Putnam, author of the terrific Bowling Alone has a new book out: Better Together: Restoring the American Community. I’m sure he’ll be getting tons

September 27, 2005

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.