Blog

Product Management & Development Association Webinar

December 17, 2024

I’ve been fortunate to be able to present to several PDMA chapters this fall. It’s been an absolute delight with some really great discussion coming

Podcast Guest Interview: Minimum Viable Podcast

December 12, 2024

Elliott Poppel of General Collaboration and the Minimum Viable Podcast recently invited me on show to talk about community strategy and Community Driven Product Development

CDPD Introduction… via Google Notebook LLM podcast

October 11, 2024

Google has recently released a new AI tool, Notebook LLM. You can upload text and audio content and it will create a short recap “podcast”

Together We Create: Minnesota PDMA webinar

May 8, 2024

I recently had the pleasure of speaking to the Minnesota chapter of the Product Development and Management Association (PDMA) about Community Driven Product Development. It’s

Pragmatic Institute Podcast Interview

April 24, 2024

I recently had the opportunity to join the Pragmatic Live podcast for a really fun discussion about Community Driven Product Development. You can find out

2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

Guest Post: There’s a Whole Lotta Crap Out There

My friend Randy Farmer recently co-authored the new book Building Web Reputation Systems. I’ve just started reading the book, and if first impressions are anything,

April 1, 2010

Bonfire Builders Interview

Over at the Feeding the Puppy blog, John has baked up an interesting concept to describe the social stuff vs. traditional advertising: Bonfires & Fireworks.

December 1, 2009

Monetizing Twitter

The question often comes up, “How can I monetize [our presence on] Twitter?” (or blogs, or any sort of social media tool, really) Let’s step

April 1, 2009

How social media will change in 2009

On a recent trip to Seattle, I was invited to sit down with Blake from Visible Technologies for a short interview. The video below is

March 31, 2009

Ant’s Marching: Sean talks to Visible Technologies

Check out this great interview my colleague Sean recently did with Blake from Visible Technologies.

March 6, 2009

Speaking of Podcast Interviews…

I had the pleasure of being invited by Eric over at MarketingMonger.com to talk about Social Media and Big in Japan and other assorted subjects.

August 18, 2006

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CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.