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2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

Latest Snapcast!

Once again Lee, Chris, and I all got together for a brief discussion via Skype. The discussion this week is the Kryptonite story, specifically my

May 4, 2005

New Snapcast – coming soon!

I’m currently preparing the next Community Guy Snapcast – and this one is going to be huge. I’ve contacted Joe Trippi, Howard Dean’s former campaign

April 22, 2005

Podcast – Episode 3

Time for another podcast! This one is being released as a full episode. This time around, the podcast is a three-way conference call between me,

April 11, 2005

Snapcast #4

The latest Snapcast is a bit different this time around. Christopher Carfi over at Social Customer Manifesto turned me onto TextAloud, a program that “reads”

April 9, 2005

Snapcast #3 – Robin Wolaner Interview

Continuing the review process of Naked in the Boardroom, check out the snapcast interview with the author, Robin Wolaner. The interview was fun, and we

March 18, 2005

Snapcast #2

After recording Snapcast #2 today, Lee from CommonCraft.com and I continued on and did another one. The second one focused on Lee’s trip to the

February 21, 2005

Snapcast #1

So I’ve coined a new term (I think) – Snapcast. It’s a short, down and dirty podcast. The idea is that between my big episodes,

February 21, 2005

Podcast – Car Test

I was playing around today while driving around town. I’m testing some options for podcasting via phone in my car. Here’s a short podcast to

February 19, 2005

Podcast #2

Show notes for Podcast #2! I Love Radio Community Related News IBM contributes 500 patents to the public www.GOP.com/Party Strangerhood.com New Jib Jab animation out

January 25, 2005

Podcast #1

Well, it’s done! The first podcast! It’s rough, it’s ugly, but it’s done! I’m going to work to improve… well, just about everything over the

January 11, 2005

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jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.