Blog

Pragmatic Institute Podcast Interview

April 24, 2024

I recently had the opportunity to join the Pragmatic Live podcast for a really fun discussion about Community Driven Product Development. You can find out

2023 Reflections from a year of CX 5essions events

January 3, 2024

As the leader of the CX 5essions events I had a unique vantage point in 2023 as I brought together 50+ leaders in community, CX,

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

Life is funny. Enjoy it.

Most of the time, pain and suffering isn’t something you want to see on display. But let’s be honest: sometimes misery is funny… assuming you’re

December 3, 2009

Social Media Revolution

The sheer volume of amazing stats in this video makes my head hurt. Seriously, seriously hurt. This is a must watch.

November 23, 2009

Healthcare Reform Explained by Dan Roam

Thanks to Lee, I stumbled on this incredible presentation by Dan Roam, author of “Back of the Napkin“, a great book about visual thinking and

August 24, 2009

Iran blames Twitter, Google for its woes

Makes you wonder if the Facebook and Twitter downtime was coming from Iran…. Following on the heels of an unprecedented mass trial of 100 opposition

August 8, 2009

Choosing difficulty (one for the space nerds)

If you’re a space nerd, you’re going to love WeChooseTheMoon.org. What is it, you ask? Wechoosethemoon.org is an interactive experience recreating the historic Apollo 11

July 15, 2009

Did You Know 3.0

Mind boggling. Truly mind boggling.

March 24, 2009

Twitter reaches 11% of online Americans

Wow. Still think that twitter is “pointless and dumb”? Online microblogging services like Twitter, a popular social media tool for many media companies and television

February 27, 2009

Facebook traffic benefits from 25 Things

I recently blogged about the TIME Magazine article that railed on the 25 Things meme. Turns out, the meme was of huge benefit for Facebook.

February 24, 2009

When will Facebook learn?

Sarah Lacy posted on TechCrunch about the Facebook Terms of Service debacle. You know, the one where Facebook (again) made major changes (again) without properly

February 23, 2009

Bad Blog Advertising

Is anyone else as irritated by the bouncing belly fat ads that seem to have taken over every blog ad network?

February 22, 2009

Corporate Twitter Resources

I’ve had several people ask me lately for information on what corporations are doing on Twitter. Here’s some great content around the topic: 40 of

February 16, 2009

Safer Internet Day

Tuesday was Safer Internet Day, a day when organisations across Europe and the world focus on promoting safe, responsible Internet use among children and young

February 11, 2009

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jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.