Blog

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

Interview with Community Life

May 1, 2023

Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.

Thanks for the memories, Ford!

A few weeks back, the folks at Ford recently reached out to offer me a test drive of the new Lincoln MKS. I was a

May 18, 2009

A story to tide you over…

Moving. A two year old. Co-owning a new business. Selling a house. Let’s say that things have been busy lately. Blogging has been slow, so

April 29, 2009

The Ants Continue to March

I’m proud beyond words to share our latest announcement over at Ant’s Eye View. Long story short, the illustrious Sean McDonald (of Dell community fame)

March 30, 2009

My easy took thousands of hours of work

As you probably noticed, I’ve updated the look and feel here at CommunityGuy.com. In a matter of minutes, I found a great (and free) theme

March 26, 2009

Bruce Temkin: “Brands are dying”

Bruce Temkin, Forrester, MX 2009 from Helen Walters on Vimeo.

March 26, 2009

The Future of Advertising [Slidecast]

The Future of Advertising, APA, 17/02/09 View more presentations from John v Willshire.

March 25, 2009

My Personal Influencers

When we kicked off our Ant’s Eye View (re)branding project with Brains on Fire, they asked a very intriguing question. “Who are your mentors?” I

February 13, 2009

CONTEST: See all 5 Best Picture nominees in one day…free!

AMC Theaters has been kind enough to extend an offer to me to give out on their behalf to all you find Community Guy readers.

February 11, 2009

SpinSpotter announces Hall of Shame for Online Spin

(Disclosure: SpinSpotter is an Ant’s Eye View client) The very cool service, SpinSpotter has announced a really cool project: The Hall of Shame for Online

February 3, 2009

One of the greatest honors of my career

Over the years, I’ve had some truly great things happen in my career, including getting my childhood dream job and having one of my projects

February 2, 2009

The first Social Media Presidential Administration

For months now, I’ve been calling Obama the Social Media Candidate (and eventually President), and a number of people have raised an eyebrow wondering what

January 23, 2009

ANNOUCEMENT: Ant’s Eye View 2.0

After Christmas and at the start of every new year, thoughts turn to our reflections of the year past and the year coming up. For

January 2, 2009

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.