Blog

Interview: Community Hour

November 22, 2022

I had a great conversation with my ol’ friend, Blake Ethridge of the The Community Hour show about community, the early days, and all the

Home Game: The web comic for Community Managers

March 30, 2020

I’m proud to announce the launch of a new Web comic that Community5 CEO, Jake McKee and well-known comic artist, Greg Hyland have collaborated on:

Free Zoom Virtual Backgrounds For Download

March 19, 2020

As we all transition to more Work From Home (WFH) scenarios, we’re all learning how to improve our virtual meetings. One great technique to improve

The Community Signal podcast welcomes Jake McKee to talk about his experience building community with the adult LEGO fans. Listen here: http://www.communitysignal.com/lego-wasnt-always-open-to-your-ideas/

Confessions of a Super Fan

January 16, 2019

Community5 CEO Jake McKee takes the stage in Sweden to share insights about Super Fans.

2019 Community Predictions

January 15, 2019

Our friends at Vanilla Forums asked our CEO, Jake McKee to his observations of online communities in 2018 and the predictions for where the industry is going

Rule: See It Through

Being a community advocate/evanglist/supporter at this point in business means that you’re going to constantly be running into brick walls. Colleagues, community members, you name

January 10, 2006

What being honest is all about

Imagine saying this to your colleagues. Publicly. But, the behavior of my company in this instance is not right. Guys over at MSN: sorry, I

January 5, 2006

Open and Honest Relationship

One of the many mantras I talk about is "maintain an open and honest relationship". This goes for everyone involved in community work: Community Members

December 29, 2005

Slate and Podcast Ads

I’ve become hooked on the Slate.com daily podcast. They are wonderful little 5-7 minute chunks of interestirng content off of the Slate.com site, read by

December 4, 2005

How to speak at conferences

Just a quick linksharing – How to speak at a tech conference. After having done so several times, I can agree with this article fully.

November 14, 2005

Community Speech

Last week, I was in Albany, NY speaking to a group of marketing people about why they need to start thinking differently – namly how

October 12, 2005

Sun's posting policy

One of the Sun employees posted a great article called "Sun Policy on Public Discourse". The article is worth a read, but here’s the key

October 10, 2005

Community Documentation

I came across a very interesting PDF: Online Community Members are Real People Too; Focus on Users Introduction: In our busy roles as community managers,

October 6, 2005

Community Best Practices

The blog is brand spanking new, but the first entry shows real promise. From engage Community Blog, the 5 Best Practices for setting up an

September 27, 2005

Blogging for Beginners

Check out this great (and short) review of how to business blog. 1. Make Introductions. A good host connects guests. Albrycht recommends spending 30 to

August 7, 2005

Be Friendly

This article, apparently, got quite a bit of play around the blogosphere recently. I missed it originally, but am glad I found it now. Good

August 4, 2005

Rule: Don't forget the ego

Enthusiast communities are, for the most part, driven largely by ego. PR experts post in PR forums or blogs because they like to share what

August 2, 2005

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.