Moderation Services are Maturing
My friend Tamara at eModeration turned me onto Crisp Thinking , a provider of community moderation software that helps live moderators make faster, better decisions.
December 2, 2008
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CX SessionS
CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.