Blog

It's not always about money

January 1, 2005

I often try to remind marketers that getting what you want is not always about paying somebody off. Act like a human, have a two-way

Provide the starting point

December 21, 2004

One thing I’ve noticed about fan groups is that they are essentially a massive tinderbox. They have so much potential for explosion that one spark

links for 2007-05-04

Pandora To Shut Out Non-U.S. Users Thursday Evening Americans should be ashamed of our copyright laws and the wholesale turnover of IP and copyright law

May 4, 2007

links for 2007-05-02

You Call This Transparency? Good article about the reality of transparcency: “But you could alternately conclude that what’s playing out is the that idea of

May 2, 2007

Web 2.0 is problematic

Charlie outlines the "Top Ten Reasons Why Web 2.0 Sucks". I don’t agree with all of his conclusions, but it’s the start of a great

May 1, 2007

Do you pass the Bus Test?

Ben points out an interesting, yet ultimately fruitless exchange between a brand manager and a blogger. Basically, a smart brand manager reaches out to blogger

April 29, 2007

Need a Community Manager?

In my travels through the Web, conferences, user group meetings, blogs, and various other connection points, I run into quite a few people who ask

April 2, 2007

SXSW: Kids on the Web

Some days, while I chew away on some social design challenge for some client my mind drifts to a recurring question: "Why are we doing

March 19, 2007

Disposable Camera Model for Community Growth

At the end of the second day of the Community 2.0 conference, there was an ad hoc panel of volunteers who shared thoughts, concerns, ideas,

March 17, 2007

The Social Community Ecology

(NOTE: I’m moderating a panel at SXSW called "Community Ecology: Finding Balance When Working with Fan Groups". As I prepare my notes and thoughts, I’m

February 26, 2007

Community Next Speech Challenge

When I spoke at Community Next earlier this month, I focused on six best practices for companies who want to interact with existing, grassroots communities

February 24, 2007

Bandwagon has arrived. Please board quickly.

I’ve never actually felt dirty after reading a book description. Thanks to David Silver, that’s all changed. Check out the description of his latest book,

February 16, 2007

Fun with numbers

MySpace by the numbers: 38 billion page views per month 320,000 profiles were created today Dogster.com (+ Catster.com ?): 250,000 registered members Something tells me

February 6, 2007

Great new community blog

If you’re looking for great new reading material, head over to the new Future of Communities blog. This blog is group blog for the speakers

January 30, 2007

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.