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The Customer Interaction Manifesto

I’ve been working on community/company interaction thing for a while now, and I’m continually surprised at how many people ask me what the guidelines are,

February 26, 2006

Now we're getting somewhere

You know you’ve reached the big time when the Daily Show is riffing on you – recently it was MySpace’s (and general social networking) turn.

February 22, 2006

Now we’re getting somewhere

You know you’ve reached the big time when the Daily Show is riffing on you – recently it was MySpace’s (and general social networking) turn.

February 22, 2006

Creating my own words

I’d like to propose a word: eKnow: To know someone through online interaction only, often having never met the person physically, but feeling a close

February 7, 2006

Where is Innovation Happening?

I found this cool mashup today – the Innovation Map. It uses Google Maps to show where some of the American Web 2.0 companies are

February 6, 2006

Google Book Search

At 30 mins, it’s a bit long, but this video presentation by Lawrence Lessig about Google Book Search. (As a side note, Lessig is also

January 30, 2006

Putting the Search in Job Search

I was chatting with Jackie Huba on the phone today and she asked an extremely interesting question: “How do you search for people to fill

January 27, 2006

Flash and LEGO Design

A colleague just send me a link to this interesting article from one the creators of Macromedia Flash. The human mind is much too limited

January 20, 2006

Ghostwriting Blogs

Everyone seem to have a different opinion on the issue of whether ghost written executive blogs are kosher or not. This discussion shows a number

January 18, 2006

Socialization of the Web

Came across a short but sweet blog post today. The full entry is worth a read, but this bit really stuck out to me: Now

January 10, 2006

Forum content is protected

Great news on the community front: Nearly a year and a half ago, we wrote about a lawyer who was upset at being mocked on

January 3, 2006

Fan Visits

It’s always great fun for me to read accounts of fans heading to the "mother ship". These two Volkswagen fans have documented their trip to

January 2, 2006

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jake@jakemckee.com

AIX Sessions

AIX Sessions is a comfortable, casual virtual gathering hosted once a month at no charge for senior-level product, customer engagement , and product professionals. It’s a small group of 5 smart folks focused on discussing anything and everything related to AI Experience Design (AIX).