Blog

A humbling story

August 13, 2009

I have been “out there” on the Web for years now. Search my name and you can piece together a pretty solid picture of who

8 tips for successfully working with your legal team

August 12, 2009

For anyone who has developed community programs as part of a medium to large corporation, there are two words that can send shivers down their

Case Study: Comics in Community Communication

August 10, 2009

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

The United Breaks Guitars Affect on United Airlines

August 9, 2009

Did you hear about (or more importantly see the YouTube video) of the United Breaks Guitar song and story? Here’s how the Vanno blog sums

Community Netiquette: How to Avoid Stepping on Virtual Toes

August 4, 2009

Most of us know that in the typical online community, it’s not kosher to post blatant marketing materials. But when confronted by other more nuanced

9 Tips for Inspired (and Inspiring) Text Communication

July 30, 2009

Let’s get this out of the way right up front: text-based communication is extremely difficult. In face-to-face communication, you have three forms of communication taking

Does the Long Tail actually improve quality?

TechCrunch links to an article about whether the Long Tail is really valid and/or valuable. Although no one disputes the lengthening of the tail (clearly,

July 15, 2008

Job Board Update: 7 Candidates & 10 Job Openings

Lots of new job openings and job seekers! Community Job Seekers Looking for telecommute or traveling Community Manager position () Community Manager seeking Work at Home

July 14, 2008

YouTube Ruling: Dead Wrong

Viacom sues YouTube over copyright infringement claims. Viacom demands that YouTube dump data about their users to help Viacom prove their case. The court upholds

July 9, 2008

Amazing growth in social media understanding

While us social media nerds might get frustrated that everyone hasn’t seen the light as quickly as we think they should, I’m seeing more and

July 8, 2008

Job Board Update: 10 Candidates & 10 Job Openings

Lots of new job openings and job seekers! Community Job Seekers Community Manager/ Social Media PR Guru (Boston, MA) Online Community Manager/Executive, 10+ Years Experience (San Francisco,

July 7, 2008

My own personal Independence Day

Exactly one year ago today I started my first company, Ant’s Eye View. I’ve been part of several startups in the past and am now

July 4, 2008

Job Board Update: 10 Candidates & 10 Job Openings

Lots of new job openings and job seekers! Community Job Seekers Community Manager/ Social Media PR Guru (Boston, MA) Online Community Manager/Executive, 10+ Years Experience (San Francisco,

June 30, 2008

Job Board Update: 10 Candidates & 10 Job Openings

Lots of new job openings and job seekers! Community Job Seekers Community Manager/ Social Media PR Guru (Boston, MA) Online Community Manager/Executive, 10+ Years Experience (San Francisco,

June 22, 2008

Job Board Update: 10 Candidates & 10 Job Openings

Lots of new job openings and job seekers! Community Job Seekers Community Manager/ Social Media PR Guru (Boston, MA) Online Community Manager/Executive, 10+ Years Experience (San Francisco,

June 22, 2008

Tim’s thoughts on the LEGO community

My friend and fellow LEGO fan, Tim Courtney had a great write-up about his memories of the community team’s entrance into the fan community. It’s

June 10, 2008

“Customers”: Is it the right word?

In the 2 years since I left LEGO, I’ve had to retrain myself to referring to people who buy stuff from companies as “consumers”. LEGO,

June 6, 2008

Online Community Unconference – free pass!

If you’re even a little interested in online community development, the must-attend event is the Online Community Unconference. Run by my friend and client, Bill

June 4, 2008

CONNECT

+1.214.566.5957
jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.