Blog

Are dead communities the sign of a dying industry?

May 20, 2009

With each new hype, new projects form often without appropriate staffing and resources, only to die down or off a short time later. Today, for

Thanks for the memories, Ford!

May 18, 2009

A few weeks back, the folks at Ford recently reached out to offer me a test drive of the new Lincoln MKS. I was a

The power of a great story

May 16, 2009

Shortly before Christmas last year, I needed a new watch. It was time to step up to a “big boy watch”, forsaking the $100 jobs

Success by 1000 Paper Cuts

April 2, 2009

As many of you know, I do quite a bit of public speaking. Most of my engagements focus on social engagement and customer experience, specifically

New site launched: 90-9-1.com

November 20, 2008

If you play in the community space at all, you’ve almost certainly heard or been part of a discussion revolving around the 90-9-1 Principle. Basically

Liveblogging WOMMA Summit

November 14, 2008

Yesterday and today I’ve been in Las Vegas at the WOMMA Summit. I’ve been doing the live blogging together with the always fantastic Shannon Stairhime

Blogging Conferences

I love the trend I’m starting to see where conferences like South by Southwest (SXSW) are starting to have bloggers (usually people involved with the

June 11, 2004

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.