Blog

A humbling story

August 13, 2009

I have been “out there” on the Web for years now. Search my name and you can piece together a pretty solid picture of who

8 tips for successfully working with your legal team

August 12, 2009

For anyone who has developed community programs as part of a medium to large corporation, there are two words that can send shivers down their

Case Study: Comics in Community Communication

August 10, 2009

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

The United Breaks Guitars Affect on United Airlines

August 9, 2009

Did you hear about (or more importantly see the YouTube video) of the United Breaks Guitar song and story? Here’s how the Vanno blog sums

Community Netiquette: How to Avoid Stepping on Virtual Toes

August 4, 2009

Most of us know that in the typical online community, it’s not kosher to post blatant marketing materials. But when confronted by other more nuanced

9 Tips for Inspired (and Inspiring) Text Communication

July 30, 2009

Let’s get this out of the way right up front: text-based communication is extremely difficult. In face-to-face communication, you have three forms of communication taking

Business Blogging – more live blogging

More random thoughts – Great quote: “Blogs are to cats what the Web is/was to physics documentation” Sites mentioned: Inflight HQ GoogleAlert.com FeedFire Feed43 A

March 16, 2006

Essentials of Business Blogging

So here goes my first quasi-live blogging experience. I’m at the Essentials of Business Blogging seminar, and I have to admit that I thought this

March 16, 2006

Blog Business Summit here I come

I’m back from SXSW and off again to the Blog Business Summit. If you’re going to be there, look me up (or drop me an

March 15, 2006

Geek Lunch Location

A quick update on location – the Geek Lunch on Sunday will be at: Cedar Door (Second & Brazos) http://www.cedardooraustin.com/ See you at noon!

March 10, 2006

SXSW Schedule

If anyone is interested, here’s where I’ll be during SXSW! Saturday, 11 March 2006 10:00AM Beyond Folksonomies: Knitting Tag Clouds for Grandma (16AB) 10:00AM Better

March 9, 2006

Reminder – I'm speaking this weekend

Just a reminder – I’ll be present during the "Geek Lunch Series" at South by SouthWest on Sunday. Here’s the skinny: My time as the

March 9, 2006

Reminder – I’m speaking this weekend

Just a reminder – I’ll be present during the "Geek Lunch Series" at South by SouthWest on Sunday. Here’s the skinny: My time as the

March 9, 2006

SXSW – Geek Lunch

I’ll be present during the "Geek Lunch Series" at South by SouthWest a week from today. Here’s the skinny: My time as the LEGO Community

March 6, 2006

Experiential Marketing Summit

If you’re interested, I’ll be speaking at the Experiential Marketing Summit, May 8-10, 2006 in Chicago. EVENT TWIST: SUPPORTING YOUR OWN CUSTOMERS’ EVENTSThe most passionate

February 20, 2006

Community Speech

Last week, I was in Albany, NY speaking to a group of marketing people about why they need to start thinking differently – namly how

October 12, 2005

Speaking at AMA

I’ll be speaking in Albany, NY at the Annual Luncheon of the American Marketing Association on 5 October. If you read this blog and will

September 21, 2005

Speaking at Consumer Forum

I’ve been invited by Forrester to join a panel at their Consumer Forum 2005 event in NYC – September 27-28. If you can attend, introduce

September 19, 2005

CONNECT

+1.214.566.5957
jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.