Rapid Fire – Friday, March 14

Amazing customer service is the new marketing : NevilleHobson.com

Great, even if long story about great Dell customer service. Remember Dell Hell? Yeah, I barely do too.

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Love the Customers Who Hate You

Jeff Jarvis has a great article about the new customer service realities. “Their online gripes—and don’t fool yourself, they have them—will help you reinvent your business.”

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Extraface » Why I Unfollow People Who Use Hashtags On Twitter

Do you hate Twitter hashtags too? Dave’s here to lay the smackdown on their usage and anyone caught using them.

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