Conversations about conversations. And customers.
Conversation Lab is a small, casual gathering of five people who want to think more clearly about how customers show up in everyday work.
Each session is built around conversation, not presentations. We talk through how customer conversations happen (or don't), what gets lost between teams, and how people try to keep customers present in real decisions.
"Very interesting and thought provoking discussion on AI and Product Management..."
What to Expect
Meaningful Conversations
Share insights, challenges, and triumphs with your peers from multiple sectors of product development
Guided Discussions
Honest, open conversation guided by an expert facilitator while keeping a casual, fun vibe
Lasting Relationships
Going beyond a traditional 'professional' event and creating genuine friendships with like-minded product leaders
Upcoming Events
All events take place at noon - 2pm Central Time
A community to call your own
If you work in product, community, support, or customer success, you are probably dealing with the same customer-centric challenges as a lot of other people, whether you realize it or not.
And yet, most days, there is no real place to talk about it. No space outside the meetings, dashboards, and deadlines to share what is working, vent about what is not, learn from each other, or just compare notes.
In hindsight, it is pretty obvious what is missing. We need a place to talk openly with peers who get the work. A place to think out loud, trade stories, and yes, nerd out a little with people like us. That is how Conversation Lab was born.
A peek into the event
How it works
Senior Peers
Everyone who joins a Conversation Lab event has been fully vetted and each event has a uniquely curated group of 5 attendees. Attendees work at everything from startups to Fortune 50 companies and are chosen to ensure a great conversation.
Virtual
Each Conversation Lab runs for two hours and meets midday in the US Central time zone. There is no fixed agenda. Each session follows the interests, questions, and real situations the group brings into the room.
Tasty Snacks
Every attendee receives a box of tasty curated snacks that they can eat during the session. Each item in the snack box is specifically chosen to create interesting pairings and flavor combinations.
Previous attendees come from
LinkedIn Learning · Primer.ai · Midjourney · Autodesk · Square · Kaiser Permanente · Microsoft · Invisalign · Groq
...and many more companies in a wide variety of industries
Sign up for
Conversation Lab
Submit your information to be considered for Conversation Lab, the exclusive monthly event series.
Sponsor the Lab
Want to get in front of people who care deeply about customers?
Conversation Lab brings together professionals from product, community, support, and customer success who are all wrestling with the same customer-centric challenges. It's a small, open, honest gathering of people who take this work seriously. Sponsorship puts your brand in front of a focused, engaged audience in a high-trust environment.
See Sponsorship OptionsFrequently Asked Questions
What is this event?
Conversation Lab is a small, facilitated conversation for people who want to stay close to customers in their day-to-day work. It is designed for thoughtful peers who are trying to integrate customer perspective into real decisions. The goal is not to arrive at answers, but to think more clearly together about how customer conversations actually work.
What happens at the event?
Each Conversation Lab brings together five people for a two-hour, midday virtual session. There is no presentation and no fixed agenda. The conversation follows the questions, situations, and tensions the group brings into the room. Each session explores one or more conversation patterns or techniques, using real experiences as the starting point.
Who is it for?
Conversation Lab is for people working in product, customer experience, community, support, or adjacent roles who care about how customers show up in the work. You do not need to work directly with customers, and you do not need to follow a specific framework or method. What matters is curiosity, reflection, and a willingness to talk openly.
Testimonials
"Very interesting and thought provoking discussion on AI and Product Management. Jake as the master facilitator did a great job getting everyone involved and sharing their ideas and perspectives. I highly recommend these sessions!"
Cesar Castro
Sr. Product Manager Automation Services @ Salesforce
"Well played... empowering one of the best connection-building professionals in the tech and community space (Jake McKee) to host a thoughtful session on AI and AI-integration. This was a great experience. The snacks were delightful, the conversation inspiring, and the participants were a dream to meet."
Izzy Neis
Head of Digital @ ModSquad
5 people. Infinite connections.
Conversation Lab is a gathering hosted once a month online at no charge. Each event is designed as a small group, no-sales session where the focus is solely on discussion and ideas, powered by a delightful box of tasty snacks.
Who is going to be there?
The invitation list ensures a well-balanced, non-competitive group of five people in a relaxed and welcoming atmosphere that allows participants to feel comfortable and talkative.
Why 5?
It is the perfect number of people. We enjoy the intimacy and power of a small group, but enough variety of opinion to drive innovative insights and unexpected outcomes.
Food. The universal language of community.
Nothing brings people together like a good bite to eat. So we strive to make Conversation Lab a unique community experience by creating a custom menu of tasty noshes delivered to your door.