Blog

Podcast: Building Community/Business Alignment

December 11, 2023

I had a great time with Jeff from the Gain Grow Retain podcast recently. Talking about one of my favorite topics: how community folks can

Webinar discussion: Building ROI for customer communities

December 8, 2023

I had the distinct pleasure of joining the Gain Grow Retain team for a fun conversation about community and ROI. As you won’t be surprised

When to get fans and customers involved in product development?

November 22, 2023

“When’s the best time to get our customers/fans involved in the product development lifecycle?” This is a question I’m asked frequently. The answer to this

Taking back CX

November 22, 2023

Here’s a controversial idea that may get me unfollowed by all my Community Nerd friends… What if the community space stopped chasing the Chief Community

“Great to meet you, what do you do?”

November 22, 2023

“Great to meet you, what do you do?” This past weekend we hosted an event in our home for a large group of people. I

Interview with Community Life

May 1, 2023

Yurii Lazaruk and I had a great time talking about … well… me. Yurii’s belief is that it’s important to understand the people behind the work.

Clue Unit Podcast: 3 new episodes!

We’ve released several new episodes of The Clue Unit. Subscribe to the feed here. Regularly scheduled episode: Clue Unit #12: A Grab Bag of Topics

May 3, 2007

Clue Unit: Co-creation and Contest

The latest Clue Unit podcast has been posted, this time we focus on co-creation. (click here to listen – MP3) (click here to subscribe to

April 26, 2007

Pitching Bloggers

Ben started a great conversation about how to pitch (or not to pitch) bloggers. A communications expert is quoted in the paper advising companies to

April 22, 2007

Clue Unit iPod Giveaway

As a thank you to you, dear listener, we’re giving away a brand spanking new 4gb iPod Nano (red), courtesy of our friends at eModeration.

April 12, 2007

The Clue Unit Podcast Updates

I’ve been remiss in sharing the posting of new Clue Unit podcast episode updates. To help you out, here’s a link to the the last

April 12, 2007

Blogging the Presidential '08

My buddy Dave is putting on a fun event on Monday. Check it out if you’re into politics, or blogging. Who: Blogfusion.com and BrainBand is

February 16, 2007

Clue Unit Podcast: Episode 4 is live

Lee, Chris, and I knocked out a quick recap of the Community Next event that took place this last weekend in Stanford. If you’re interested

February 15, 2007

The Clue Unit – Introducing a new podcast

You know those great ideas that build out of you and a friend to two sitting around a beer and saying "you know, we really

January 31, 2007

Recap 2006: Lucy in LA

I dare you to make a case that Lucy isn’t the cutest video pocaster on the net. I dare ya. See, you can’t do it.

January 6, 2007

Quote of the week

This is a fantastic quote from Arianna Huffington from a recent Playboy interview: "The mainstream media has ADD, and the blogosphere has OCD" Perfect description.

December 23, 2006

Need your feedback

For a while now I’ve been using the del.icio.us function that automatically uploads links to this blog based on things I’ve posted recently to del.icio.us.

December 21, 2006

Bloggers are not remora fish

Not to belabor a much written about topic, but I had to respond to the recent opinion piece in the Wall Street Journal about blogs,

December 21, 2006

CONNECT

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.