Blog

Case Study: Comics in Community Communication

August 10, 2009

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

The United Breaks Guitars Affect on United Airlines

August 9, 2009

Did you hear about (or more importantly see the YouTube video) of the United Breaks Guitar song and story? Here’s how the Vanno blog sums

Community Netiquette: How to Avoid Stepping on Virtual Toes

August 4, 2009

Most of us know that in the typical online community, it’s not kosher to post blatant marketing materials. But when confronted by other more nuanced

9 Tips for Inspired (and Inspiring) Text Communication

July 30, 2009

Let’s get this out of the way right up front: text-based communication is extremely difficult. In face-to-face communication, you have three forms of communication taking

Innovation is simplicity

July 29, 2009

I’ve made the case many times that “innovation” can come in multiple forms. In fact, it’s often the seemingly minor things that capture our attention

Choosing difficulty (one for the space nerds)

July 15, 2009

If you’re a space nerd, you’re going to love WeChooseTheMoon.org. What is it, you ask? Wechoosethemoon.org is an interactive experience recreating the historic Apollo 11

Comment Spam!

I’m not sure if you’ve noticed yet, but the last week or so, I’ve been getting a ton of comment spam. I’ve added the incredible

January 8, 2005

Podcast Update

Well, after getting a bad iTalk for Christmas (and waiting on the replacement to show up), I’m finally ready to start podcasting. Hopefully this week

January 4, 2005

CD Baby

When people wonder about whether you can make money and stick to the Google Mantra (“Don’t be evil”), you need to look no further than

January 1, 2005

Blogging Admissions

The MBA program at Wharton is using “Student Diaries” (i.e. blogs) as a recruiting tool. They have also created an “Admissions Blog“. Very slick. Nice

December 23, 2004

Comment Spammers

Comment Spammers – the next in a long line of Internet idiots Usenet news succumbed to spam long ago. Email was next. Now spammers have

December 22, 2004

The craziness of the Internet

Man, sometimes I wonder why we bother with the Internet at all….

December 22, 2004

Podcasting and advertising

In the last couple of months a couple of significant things happened: The Photo iPod came out, allowing iPod owners to sync photos to their iPod

December 22, 2004

Commercial Podcasting

Looks like Heineken has started a podcast for their heinekenmusic.com site.

December 14, 2004

Community Guy Podcast

I’ve been playing with some tech stuff to try to set up a podcast related to community stuff. I pulled out an old MP3 player

December 14, 2004

Blog Stats

Newsflash: The Blogosphere is growing. Check out the new stats, some pretty impressive numbers!

December 14, 2004

Blog Business Summit

Blog Business Summit – a conference for “corporate blogging”. Looks like a neat event, and they have an interesting blog.

November 19, 2004

Blogroots.com

Blogroots.com This blog is a public project to track news in, around, and about the weblog world. The blog is a combination of remote post

November 19, 2004

CONNECT

+1.214.566.5957
jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.