Blog

A humbling story

August 13, 2009

I have been “out there” on the Web for years now. Search my name and you can piece together a pretty solid picture of who

8 tips for successfully working with your legal team

August 12, 2009

For anyone who has developed community programs as part of a medium to large corporation, there are two words that can send shivers down their

Case Study: Comics in Community Communication

August 10, 2009

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

The United Breaks Guitars Affect on United Airlines

August 9, 2009

Did you hear about (or more importantly see the YouTube video) of the United Breaks Guitar song and story? Here’s how the Vanno blog sums

Community Netiquette: How to Avoid Stepping on Virtual Toes

August 4, 2009

Most of us know that in the typical online community, it’s not kosher to post blatant marketing materials. But when confronted by other more nuanced

9 Tips for Inspired (and Inspiring) Text Communication

July 30, 2009

Let’s get this out of the way right up front: text-based communication is extremely difficult. In face-to-face communication, you have three forms of communication taking

Podcast heads to the airwaves

One of my buddies just passed along a like to KYOUradio.com… KYOURADIO is the first radio station in the world to get all of its

May 4, 2005

Cool Podcasting Stuff

Corante has launched a new blog on podcasting. Short of the fact that their RSS feed isn’t including the enclosures (i.e. actually podcasting), it looks

April 20, 2005

Internal Blogging Case Study

Just came across this interesting case study of one man’s attempt to bring internal blogging to his company. The story is a train wreck of

April 12, 2005

Jake to GM – Not Good

I just visited the GM Fastlane blog, in order to find a contact address (I wanted to interview the team for the Community Guy podcast).

March 16, 2005

How not to corporate blog

Here’s a great example of how running a corporate blog can actually hurt your business. This is from the company who runs those freeipods.com type

March 3, 2005

Does blogging work?

Does blogging work? You tell me…

February 27, 2005

Jon Stewart on Bloggers

Funny clip from Jon Stewart on bloggers and blogging!

February 22, 2005

Another new blogger

Brad at Informative is blogging, corporate-style. I used to work for Brad at LEGO, and I have to say with all honesty, he’s one of

February 19, 2005

Welcome a new blogger

Check out Dave’s new site over at Retail Therapy. He’s blogging about the business of retailing, and it looks like there’ll be some good stuff

February 15, 2005

Blogging a Book

For the last few years, I’ve been thinking about writing a book about the techniques and tips on being a Community Manager/Liaison. I’ve finally stepped

January 25, 2005

Nokia's Lifeblog

If you haven’t seen it, Nokia’s Lifeblog site is worth a glance. Nokia Lifeblog is a PC and mobile phone software combination that effortlessly keeps

January 9, 2005

Podcast update and GarageBand.com

Well, after monkeying with software and making notes for what I want to talk about in the first podcast, I’m nearly there. Yesterday I was

January 9, 2005

CONNECT

+1.214.566.5957
jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.