Blog

Are dead communities the sign of a dying industry?

May 20, 2009

With each new hype, new projects form often without appropriate staffing and resources, only to die down or off a short time later. Today, for

Thanks for the memories, Ford!

May 18, 2009

A few weeks back, the folks at Ford recently reached out to offer me a test drive of the new Lincoln MKS. I was a

The power of a great story

May 16, 2009

Shortly before Christmas last year, I needed a new watch. It was time to step up to a “big boy watch”, forsaking the $100 jobs

Success by 1000 Paper Cuts

April 2, 2009

As many of you know, I do quite a bit of public speaking. Most of my engagements focus on social engagement and customer experience, specifically

New site launched: 90-9-1.com

November 20, 2008

If you play in the community space at all, you’ve almost certainly heard or been part of a discussion revolving around the 90-9-1 Principle. Basically

Liveblogging WOMMA Summit

November 14, 2008

Yesterday and today I’ve been in Las Vegas at the WOMMA Summit. I’ve been doing the live blogging together with the always fantastic Shannon Stairhime

links for 2007-07-04

Twitter / arkteam Great…. Twitter spam. How pointless is this profile? Seriously, I’m having a hard time understanding the point/value/reward of creating a junk profile

July 4, 2007

links for 2007-07-01

Imagine Studios USA, Wedding Photography, Dallas, Family Portraits, Children’s Photography My buddy Winn is a bad ass photographer and has relaunched his business and his

July 1, 2007

links for 2007-06-29

Max Tyrie’s Hand Made Modest Mouse Video Cool fan-created stop motion video. Very nice – who says you have to be a “professional” to be

June 29, 2007

links for 2007-06-25

Lessons Learned From Two Years Implementing Social Software Great list of helpful hits for implementing social media & social software. (tags: socialsoftware web2.0 consulting) ITN

June 25, 2007

links for 2007-06-24

LEGO Picks up Indiana Jones license! Woo hoo! I can’t wait to see the new Indy LEGO sets! (tags: lego)

June 24, 2007

links for 2007-06-22

Communicators press ahead with social media without a clear idea of strategy Communicators press ahead with social media without a clear idea of strategy (tags:

June 22, 2007

links for 2007-06-21

MyBlogLog 101 – Part 1 : Marketing Hipster Great overview of how to use MyBlogLog, and why it’s so dang cool. (tags: mybloglog stats) LEGO

June 21, 2007

links for 2007-06-20

How the Democrats are Like a Crappy 70s Disney Comedy Ugh, politics, I know. But I couldn’t help but share this great article about the

June 20, 2007

links for 2007-06-19

OffTheBus: HuffPost’s Citizen Journalism Project Gets A Name, and Gets Rolling Arianna Huffington announces a new feature of the Huffington Post called “Off the Bus”,

June 19, 2007

Thomas Hawk Replies

After my post about Thomas Hawk, CEO behavior, and Zooomr vs. Flickr last night, Thomas jumped into the comments and kicked off the discussion. Kudos

June 18, 2007

links for 2007-06-18

Bush administration attacks ‘shield’ for bloggers Why does this not surprise me? (tags: politics privacy blogging) Failure succeeds for London 2012 logo – International Herald

June 18, 2007

Drunken, expletive-laced rants are bad forum fodder.

It’s sad I have to say this, but… When you’re the CEO and/or Lead Developer & co-owner of Company A, it’s usually counterproductive to your

June 17, 2007

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.