Blog

A humbling story

August 13, 2009

I have been “out there” on the Web for years now. Search my name and you can piece together a pretty solid picture of who

8 tips for successfully working with your legal team

August 12, 2009

For anyone who has developed community programs as part of a medium to large corporation, there are two words that can send shivers down their

Case Study: Comics in Community Communication

August 10, 2009

In 2003, I was working on the community team at The LEGO Company, the maker of those fantastic and wonderfully ubiquitous plastic interlocking bricks. During

The United Breaks Guitars Affect on United Airlines

August 9, 2009

Did you hear about (or more importantly see the YouTube video) of the United Breaks Guitar song and story? Here’s how the Vanno blog sums

Community Netiquette: How to Avoid Stepping on Virtual Toes

August 4, 2009

Most of us know that in the typical online community, it’s not kosher to post blatant marketing materials. But when confronted by other more nuanced

9 Tips for Inspired (and Inspiring) Text Communication

July 30, 2009

Let’s get this out of the way right up front: text-based communication is extremely difficult. In face-to-face communication, you have three forms of communication taking

Introducing your Admins

One of the forums I follow regularly had a very activity I wanted to share. In the words of the Nikonians admin who started the

April 23, 2008

OCRN: 9 Tips for Inspired (and Inspiring) Text Communication

I’m pleased to share that last week published my first whitepaper for the Online Community Research Network: 9 Tips for Inspired (and Inspiring) Text Communication.

April 21, 2008

The New Journalism

It seems like only yesterday that journalists were laughing at blogs and the idea that blogs might have something to offer the “news” space. Things

April 21, 2008

MySpace security makes me twitch

Long ago I grew tired (and mostly annoyed) with MySpace and haven’t been back in some time. Mostly I’ve stayed away because of the site’s

April 13, 2008

Introduction Opportunity

Often the hardest part of starting any relationship is simply getting started. Most of us have been in the situation at some point where we

February 25, 2008

The TSA is blogging

For someone who travels as much as I do, I constantly find myself scratching my head about things like having to remove my shoes, the

February 4, 2008

How do I become a Community Manager? (College Students)

(This is part of Ask the Community Guy, an ongoing series of questions posed by readers for Jake, the Community Guy) Question: via several college

January 21, 2008

Follow-up: Hiring a community manager

Earlier this week as part of the Ask the Community Guy feature, I attempted to answer the question “How do you hire a community manager?“.

January 18, 2008

Community Building Nuggets

Found via Buzz Canuck, some great nuggets regarding building community! Community green thumb – a community has to be grown wild and organically or it

January 16, 2008

Common mistakes with starting communities

(This is part of Ask the Community Guy, an ongoing series of questions posed by readers for Jake, the Community Guy) Question – via Bill

January 3, 2008

Listen!

As you may have noticed, I love a great quote. This one’s from Winston Churchill: “Courage is what it takes to stand up and speak;

September 18, 2007

links for 2007-07-26

An Art Teacher’s Guide to Critique Artwork (tags: education critique)

July 26, 2007

CONNECT

+1.214.566.5957
jake@jakemckee.com

CX 5essions

CX 5essions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX 5essions Professional and CX 5essions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.