Blog

Are dead communities the sign of a dying industry?

May 20, 2009

With each new hype, new projects form often without appropriate staffing and resources, only to die down or off a short time later. Today, for

Thanks for the memories, Ford!

May 18, 2009

A few weeks back, the folks at Ford recently reached out to offer me a test drive of the new Lincoln MKS. I was a

The power of a great story

May 16, 2009

Shortly before Christmas last year, I needed a new watch. It was time to step up to a “big boy watch”, forsaking the $100 jobs

Success by 1000 Paper Cuts

April 2, 2009

As many of you know, I do quite a bit of public speaking. Most of my engagements focus on social engagement and customer experience, specifically

New site launched: 90-9-1.com

November 20, 2008

If you play in the community space at all, you’ve almost certainly heard or been part of a discussion revolving around the 90-9-1 Principle. Basically

Liveblogging WOMMA Summit

November 14, 2008

Yesterday and today I’ve been in Las Vegas at the WOMMA Summit. I’ve been doing the live blogging together with the always fantastic Shannon Stairhime

Rapid Fire – Tuesday, May 06

10 Social Media Blunders that Can Destroy Your Brand | Sparkplug CEO Great list. How many have YOU been guilty of at some point or

May 7, 2008

Rapid Fire – Monday, May 05

Web 2.0 Educators Are Atwitter About Twitter “In the classroom, I might set up a Twitter account for just my students and their parents. We

May 6, 2008

Rapid Fire – Saturday, April 26

What ISN’T a Community? – Media Driving with Jay Moonah Continuing the ongoing discussion about the definition of “community”, this post looks to definition by

April 27, 2008

Rapid Fire – Friday, April 25

U2.com | Official News Remastered early U2 albums? Woot! Tags: u2, music, woot, dailylinks u2.com | John Legend covers “Pride” Apparently it’s U2 Friday! Tags:

April 26, 2008

Rapid Fire – Thursday, April 24

eBay Seller Sues Buyer for Leaving “Neutral” Feedback Yikes. That’s really all I have to say about that. eBay seller (and wanted sex offender) gets

April 25, 2008

Rapid Fire – Wednesday, April 23

Springwise newsletter | 23 April 2008 “Last week Tennent’s Lager launched Tennent’s Mutual, a new music venture that will ultimately result in a live music

April 24, 2008

Rapid Fire – Tuesday, April 22

Segway Gets Social “Called Segway Social, the new community site allows Segway PT owners to create groups, arrange meetings, and share photos and news. While

April 23, 2008

Rapid Fire – Monday, April 21

Digital Influence Mapping Project: Corporate Blogging Grown Up Interested in finding some NEW examples of corporate blogging? Here’s several! Tags: corporateblog, dailylinks View all my

April 22, 2008

Rapid Fire – Sunday, April 20

Technology Review: Blogs: Ed Boyden’s blog: How to Think Managing brain resources in an age of complexity. Tags: planning, technology, dailylinks On the Internet, Everyone

April 21, 2008

Rapid Fire – Tuesday, April 15

10 Cool Uses of Twitter | Geekpreneur Great list of “things you can do with Twitter”. There’s lots of tools out there, but this a

April 16, 2008

Rapid Fire – Monday, April 14

Early-Bird Buzz Mounts for Whedon’s Dollhouse | The Underwire from Wired.com “Fans are buzzing online over Joss Whedon’s dystopian sci-fi series Dollhouse. They create fan

April 15, 2008

Rapid Fire – Friday, April 11

MediaPost Publications – Kodak Names Jennifer Cisney Chief Blogger – 04/03/2008 It’s good to hear news like this… “Kodak Names Jennifer Cisney Chief Blogger” Tags:

April 12, 2008

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jake@jakemckee.com

CX SessionS

CX Sessions is a comfortable, casual virtual gathering I host once a month at no charge for senior-level community professionals across the country. I designed it as a free, small group, no-sales event where people can relax, relate, and get real about the challenges and rewards of customer communities. It has since expanded into two career development options, CX Sessions Professional and CX Sessions Mentor, which are 3-month, cohort-based programs designed to advance community-building skills for beginners and longtime leaders alike.